Hi17's Privacy Policy —
Your data, our responsibility

1 What types of data we collect

hi17When you create an account or use our services, we collect certain information from you. This is done solely to provide you with a better experience.

Information collected directly from you:

• Identity Information: Full name, date of birth, and national ID number (for verification purposes).
• Contact Information: Mobile number and email address.
• Financial data: Mobile Banking/Nagad/Rocket mobile banking number (for payment processing).
• Account information: Username and password (stored in encrypted form).

Automatically collected information:

• IP address and device type.
• Browser information and operating system.
• Platform activity logs (login times, game history).
• Cookies and local storage data.

Hi17 does not collect unnecessary or excessive data. Every piece of information we collect has a specific, defined purpose.

2 How your data is used

hi17 Collected information is used only for specific purposes. The main reasons for using your data are outlined below:

If hi17 wishes to use your data for marketing purposes, we will ask for your consent separately. You can opt out of marketing communications at any time.

3 Data Sharing & Disclosure

hi17 Does not sell your data. However, limited information may be shared with third parties in specific circumstances:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary information to process transactions.
• Game providers: Limited data necessary for gameplay may be shared with game software providers.
• Law enforcement agencies: Data may be disclosed to government authorities in response to a court order or legal obligation.
• Fraud Prevention: Information may be shared with regulatory authorities to detect money laundering or fraud.

4 Cookie Policy

hi17 Cookies and similar tracking technologies are used on this website. Cookies help improve your browsing experience and ensure our services function correctly.

• Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
• Performance cookies: Used to analyze website speed and performance.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: For generating anonymized platform usage statistics.

You can disable cookies through your browser settings, though doing so may affect certain features.

5 Data Retention Period

hi17 Your data is retained only for as long as necessary. Data that is no longer needed is securely deleted after a set period.

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, certain data may be retained for up to 5 years as required by law.
• Financial transaction records: Retained for up to 7 years in accordance with international financial regulations.
• Log Files: Automatically deleted after 90 days.
• Marketing Information: Deleted immediately upon withdrawal of consent.

6 Your Rights

hi17Under hi17's Privacy Policy, you have several important rights regarding your personal data:

• Right to Know: You can find out what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that the use of your data be restricted.
• Right to Portability: You can obtain your data in a machine-readable format.
• Right to object: You may object to certain types of data processing.

7 Minor Protection

hi17 Strictly for users aged 18 and above. We take firm measures to protect minors.

• Age verification is mandatory at the time of registration.
• Proof of identity may be requested in cases of suspected fraud.
• Accounts belonging to individuals under 18 will be closed immediately.
• If a parent suspects their child is using hi17, please contact us immediately.

Preventing minors from gambling is one of hi17's top priorities. To learn more, visit our Responsible Gaming Visit the page.

8 Security Measures

hi17 Multiple layers of security are used to protect your data:

• TLS/SSL: All communications are encrypted.
• Password Hashing: Passwords are stored using the bcrypt algorithm.
• Firewall & IDS: Detecting and preventing unauthorized access.
• Regular Audits: Regular audits conducted by third-party security experts.
• Staff training: All staff are trained in data protection policies.

In the event of a security incident, hi17 will notify affected users within 72 hours and take immediate remedial action.

9 Third-Party Links & Services

hi17 The platform may integrate certain third-party services. These services have their own privacy policies, which are outside hi17's control.

• Payment gateways (Mobile Banking, Nagad, Rocket) operate under their own respective policies.
• Game software providers operate under their own data policies.
• Game analytics services use anonymized data.

Hi17 is not responsible for third-party operations. However, we only work with trusted, internationally recognized partners.

10 Privacy Policy updates

hi17 This privacy policy may be updated at any time. Any changes will follow the process outlined below:

• For significant changes, a notification will be sent to your registered mobile number.
• The "Last Updated" date at the top of the page will be revised.
• For significant changes, a separate notice will be displayed upon login.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please contact our support team. hi17 always takes your privacy concerns seriously.

• An initial response will be provided within 7 business days of receiving your request.
• For complex matters, a full resolution will be provided within 30 days.
• If you are not satisfied with the resolution, you have the right to escalate your complaint to the relevant regulatory authority.