Gaming should be a form of entertainment, not addiction. hi17 believes every player deserves a safe, balanced, and enjoyable experience — which is why we provide tools, guidelines, and support for responsible play.
Protections hi17 keeps active at all times for player safety
Set a daily time limit for your play sessions. hi17's session timer feature automatically alerts you when your designated time is up.
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits will be accepted — keeping your finances firmly in your control.
When you feel like you need a break, use hi17's Cooling Off feature to temporarily suspend your account for anywhere between 24 hours and 6 weeks.
For a long-term break, use hi17's Self-Exclusion option. You can set a permanent block lasting from 6 months up to 5 years.
View a full history of your gaming activity, wins, losses, and spending. Analyze your own patterns and make informed decisions.
Hi17's support team is always here for any concerns or issues. Reach out at any time for confidential assistance.
Responsible Gaming Responsible gaming means treating gaming as a form of entertainment — not a way to make money. It means playing within your financial means, within a set time frame, and with full awareness. At hi17, responsible gaming is not a rule imposed on you — it is a way of life.
Whether it's online casino, slot games, or Sports Betting, wins and losses are both part of the experience. hi17 believes that with the right mindset and awareness, gaming can always be enjoyable. That's why we don't just provide games — we also take responsibility for keeping our players safe.
Gaming is never a substitute for income. Chasing losses with bigger bets is the biggest mistake you can make. Always play only with money you can afford to lose without affecting your household.
We are continuously working to build a culture of responsible gaming at hi17. Our team regularly monitors player behavior and will reach out directly if anything unusual is detected — because your well-being matters more to us than any profit.
Gaming addiction doesn't happen overnight — it develops gradually. Watch out for the following signs in yourself or someone you know:
| Stage | Signs | Level |
|---|---|---|
| Basic | Spending slightly over budget, or chasing losses with one last bet after a losing streak | Warning |
| Moderate | Lying about gaming, spending less time with family, gambling with borrowed money | Concerning |
| Serious | Skipping work or studies to play, disrupted sleep and eating, hiding behavior from family | Urgent Help Needed |
| Critical | All savings depleted, cut off from family and friends, mental exhaustion | Immediate Action |
If any of the signs above apply to you, don't be ashamed — reach out to the hi17 support team. Taking that first step is the beginning of solving the problem.
Hi17 offers several dedicated tools to help you stay in control of your gaming. They are completely free to use and can be activated directly from your account settings:
Decide in advance how long you will play each day. You will receive an automatic alert when your time is up.
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Temporarily suspend your account for anywhere from 1 day to 6 weeks — no reason required.
Permanently block your access to the platform for a period of 6 months to 5 years.
Periodic pop-up notifications show you exactly how much time and money you have spent.
Gaming stops automatically once you hit a set loss amount — keeping your financial losses in check.
Ask yourself the following questions honestly — your answers will help you see where your gaming habits are heading:
The more "Yes" or "Often" answers you gave, the higher your risk level. Do not hesitate to seek help.
Build simple habits for responsible play. These tips are drawn from the experience of seasoned hi17 players:
Decide how much BDT you are willing to spend before you start playing. Stop when you reach that amount. Never exceed your budget chasing a win.
Set a time limit before each session. Use a phone alarm or hi17's built-in timer feature.
Avoid gaming when you are angry, sad, or stressed. Your decision-making ability is reduced during these times, which increases the risk of harm.
Gaming is entirely based on chance. Winning today is no guarantee of winning tomorrow. Treat every game as a standalone event.
Avoid long uninterrupted sessions — take breaks, drink some water, and stretch. A clear mind and body lead to better decisions.
Don't hide your gaming habits from your family. Talk openly about it — that's an important part of playing responsibly.
Review your gaming history once a month. If you notice you have been exceeding your budget for 3 consecutive months, lower your deposit limit or take a break for a few weeks.
Hi17 strictly prohibits anyone under the age of 18 from using the platform. Age is verified at registration, and KYC documents may be requested if there is any suspicion.
If your child has access to your account or device, make it a habit to log out and never share your password. If you notice any unusual activity, inform our support team right away.
You don't have to face a gaming problem alone. Beyond hi17's support team, mental health resources are available across Bangladesh. Remember, asking for help is not a weakness — it takes courage.
Live chat support is available 24/7 with complete confidentiality. Log in to the site and go to the Support section.
National Institute of Mental Health (NIMH), Dhaka. Please contact the Kiran Helpline.
Talk to a trusted family member. Family support plays the most effective role in recovery.
If things feel out of control, activate self-exclusion immediately and seek professional advice.
For any responsible gaming requests or advice, write to us at: — We respond within 24 hours.
Answers to Common Questions About Responsible Gaming
Game safely and have fun. Register at hi17 and enjoy the thrill of slots, fish games, bingo, and betting — all in a responsible way.